This disclaimer (“Disclaimer”) sets forth the general guidelines, disclosures, and terms of your use of the  website (“Website” or “Service”) and any of its related products and services (collectively, “Services”). This Disclaimer is a legally binding agreement between you (“User”, “you” or “your”) and Crocs with Heels. (“”, “we”, “us” or “our”). By accessing and using the Website and Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Disclaimer. If you are entering into this Disclaimer on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to this Disclaimer, in which case the terms “User”, “you” or “your” shall refer to such entity. If you do not have such authority, or if you do not agree with the terms of this Disclaimer, you must not accept this Disclaimer and may not access and use the Website and Services. You acknowledge that this Disclaimer is a contract between you and, even though it is electronic and is not physically signed by you, and it governs your use of the Website and Services.


Any views or opinions represented on the Website reflect the views and opinions of, its affiliates, content creators or employees. Any views or opinions are not intended to malign any religion, ethnic group, club, organization, company, or individual.


You may not modify, print, or copy any part of the Website and Services. Inclusion of any part of the Website and Services in another work, whether in printed or electronic or another form or inclusion of any part of the Website and Services on another resource by embedding, framing, or otherwise without the express permission of is prohibited.


The Website and Services accept forms of advertising. Advertising space will always be identified as such.


While we have made every attempt to ensure that the information contained on the Website is correct, is not responsible for any errors or omissions, or for the results obtained from the use of this information. All information on the Website is provided “as is”, with no guarantee of completeness, accuracy, timeliness, or of the results obtained from the use of this information, and without warranty of any kind, express or implied. In no event will, or its partners, employees or agents, be liable to you or anyone else for any decision made or action taken in reliance on the information on the Website, or for any consequential, special, or similar damages, even if advised of the possibility of such damages. Furthermore, the information contained on the Website and any pages linked to and from it are subject to change at any time and without warning.


We reserve the right to modify this Disclaimer or its terms relating to the Website and Services at any time, effective upon posting of an updated version of this Disclaimer on the Website. When we do, we will revise the updated date at the bottom of this page. Continued use of the Website and Services after any such changes shall constitute your consent to such changes.


You acknowledge that you have read this Disclaimer and agree to all its terms and conditions. By accessing and using the Website and Services you agree to be bound by this Disclaimer. If you do not agree to abide by the terms of this Disclaimer, you are not authorized to access or use the Website and Services.


If you would like to contact us to understand more about this Disclaimer or wish to contact us concerning any matter relating to it, you may do so via  email to [email protected]

This document was last updated on November 22nd, 2020.

We generally ship orders between 1-3 business days once it’s placed.

Holidays and weekends doesn’t apply when shipping. We only ship during business hours/days.

Shipping cost are NON-REFUNDABLE.

You are fully responsible for your returns shipping. In the event a refund is granted the shipping will deducted from your refund.

Shipping times varies depending on your location and the availability of the merchandise.

We ship using Canada Post, FedEx or DHL  for both local and international deliveries.

Once your order leaves our facilities and shipping confirmation is provided to you via email address on your account, please contact  Canada Post, FedEx or DHL for any questions or concerns regarding your shipment.


Orders may be subject to import duties and taxes, which are imposed and charged once a shipment reaches your country. The duties and taxes fees are generally 20% of your merchandise’s total price, though this is just a guideline, and actual charges may vary from country to country. To get accurate international taxes and duties estimations, please contact your local customs office regarding country policies.

Please note that we are not responsible for customs, duties, and taxes imposed on your orders. We have no control over fees applied to your order after it leaves our warehouse. We must declare full purchase price on all merchandise bought through us by law, and we cannot change prices to lower your international customs fees.

You are required by law to pay any international taxes and duties. Otherwise, customs will not clear your package.

Please also keep in mind that customs clearance can cause delivery delays.

If you return your order to us for any reason, please be aware that you are responsible for all charges incurred, including original packaging shipping fees, duties and taxes, and the cost of return shipping. We will issue a refund to you after all of the charges above are deducted from your order total. If the expenses incurred exceed the total order amount, you will not receive a refund.

For any questions or concerns regarding your shipment, please contact us.


We ONLY accept damaged product returns if the customer notifies us of the damage and ships them within 24 hours of its arrival date. Anything shipped after the 24 hour return period will NOT be accepted.

Please note that you MUST send us an email notifying us of the damages. Please include pictures and a description of the damage.

For you to qualify for a return, your product must be unused, in the same condition as you received it, and in its original packaging. You MUST get approval before shipping any damaged merchandise, which can be obtained by emailing us immediately after receiving your order.

If the approval process for exchanges, returns, and damages takes longer than the time limit of 24 hours, your merchandise should be shipped within 12hrs after the process approval date.

Please contact us if you have any questions or concerns regarding this policy. Updated March 22nd ,  2022.